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REFUND POLICY

Introduction

This Refund Policy outlines the terms and conditions under which Poker Outfitter (www.pokeroutfitter.com) offers refunds for products purchased through our website. As we work with third-party dropshipping services to fulfill orders, this policy clarifies the legal relationship between Poker Outfitter and our customers regarding refunds. By making a purchase, you agree to be bound by this Refund Policy. Please note that local consumer protection laws may apply, and it is your responsibility to understand your rights under applicable regulations.

1. Timeframe for Requesting a Refund

  • Standard Return Period: Customers may request a refund within 10 days from the date of delivery for eligible products, as outlined below.

  • Defective or Incorrect Items: Requests for refunds due to defective or incorrect items must be made within 7 days of delivery to ensure prompt resolution.

2. Conditions for Refunds

Refunds are available under the following conditions:

  • Unused and Original Condition: Products must be unused, in their original packaging, and in the same condition as received to qualify for a refund.

  • Defective Products: If a product is defective or damaged upon receipt, Poker Outfitter will offer a full refund or replacement, subject to verification.

  • Incorrect Items: If you receive an item different from what you ordered, we will provide a full refund or send the correct item at no additional cost, subject to verification.

  • Non-Returnable Items: Personalized, custom-made, or perishable products are not eligible for refunds unless they are defective or incorrect.

3. Full or Partial Refunds

  • Full Refunds: A full refund, including the original purchase price (excluding shipping costs, unless otherwise stated), will be issued for:

    • Defective or damaged products.

    • Incorrect items shipped due to an error by Poker Outfitter or our dropshipping partner.

    • Orders canceled before processing, if requested within 24 hours of purchase.

  • Partial Refunds: At our discretion, partial refunds may be offered for products returned in slightly used condition or for other issues not covered under full refund conditions. The refund amount will reflect the product’s condition and resale potential.

4. Refund Process

  • Requesting a Refund: To initiate a refund, contact our support team at info@pokeroutfitter.com within the applicable timeframe, providing your order number, a description of the issue, and photos (if applicable, e.g., for defective or damaged items).

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product, incorrect item, or an error by Poker Outfitter or our dropshipping partner. We will provide a return shipping label in such cases.

  • Inspection: Returned products must be inspected by Poker Outfitter or our dropshipping partner to confirm eligibility. This process may take up to 7 business days after receipt of the returned item.

  • Refund Issuance: Approved refunds will be processed within 7-10 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method.

5. Non-Refundable Costs

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error by Poker Outfitter or our dropshipping partner (e.g., defective or incorrect items).

  • Customs and Duties: For international orders, customs fees, import duties, or taxes are non-refundable.

6. Cancellations

  • Order Cancellation: You may cancel your order for a full refund if the request is made within 24 hours of purchase and before the order is processed for shipping. Contact us at support@pokeroutfitter.com to request cancellation.

  • Post-Processing Cancellations: If an order has already been processed or shipped, it is subject to our standard return and refund process upon receipt of the returned item.

7. Limitations of Liability

Poker Outfitter is not liable for delays in processing refunds caused by third-party payment processors or shipping services. We strive to resolve refund requests promptly and fairly but cannot guarantee specific timeframes for third-party actions.

8. Consumer Protection Laws

This Refund Policy is designed to comply with general consumer protection standards. However, local laws in your jurisdiction may provide additional rights regarding refunds and returns. It is your responsibility to understand and comply with applicable regulations. If you believe your consumer rights have been violated, please contact us to discuss resolution options.

9. Changes to This Refund Policy

Poker Outfitter reserves the right to update this Refund Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

10. Contact Information

For questions, concerns, or to initiate a refund request, please contact us at:

 

Last Updated: September 10, 2025

Thank you for shopping with Poker Outfitter. We are committed to ensuring a fair and transparent refund process.

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