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SHIPPING POLICY

Introduction

This Shipping Policy outlines the terms and conditions governing the shipping of products purchased from Poker Outfitter (www.pokeroutfitter.com). As Poker Outfitter uses third-party dropshipping services to fulfill orders, this policy clarifies our processes, responsibilities, and what customers can expect regarding shipping. By placing an order, you agree to be bound by this Shipping Policy.

1. Order Processing Timeframe

  • Processing Time: Orders are typically processed within 2-5 business days from the date of purchase. Processing includes order verification, packaging, and transfer to our third-party dropshipping partners.

  • Delays: Processing times may be extended during peak periods (e.g., holidays or sales events) or due to unforeseen circumstances. Customers will be notified via email if delays exceed 5 business days.

2. Shipping Methods and Costs

  • Third-Party Shipping: All orders are fulfilled and shipped by our trusted third-party dropshipping partners. Available shipping methods and estimated delivery times are displayed at checkout based on your location and the selected shipping option.

  • Shipping Costs: Shipping costs vary depending on the destination, package weight, and chosen shipping method (e.g., standard or expedited). Costs are calculated and displayed at checkout before you confirm your order.

  • Free Shipping: Poker Outfitter may offer free shipping on select orders or promotions, subject to specific terms provided at checkout.

3. Domestic and International Shipping

  • Domestic Shipping: We ship to all 50 states in the United States. Standard domestic shipping typically takes 3-7 business days after processing, depending on the shipping method and destination.

  • International Shipping: We offer international shipping to select countries, as indicated at checkout. Delivery times for international orders typically range from 7-21 business days, depending on the destination and customs processing.

  • Customs and Duties: For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country. Poker Outfitter is not responsible for delays caused by customs processes.

4. Shipping Confirmation and Tracking

  • Order Confirmation: Once your order is processed and handed over to our third-party shipping partner, you will receive a confirmation email with tracking information (if available).

  • Tracking: Tracking is provided for most orders, depending on the shipping method and carrier. You can track your order using the provided tracking number on the carrier’s website. Note that tracking may not be available for some international shipments.

5. Potential Service Interruptions

  • Third-Party Delays: As we rely on third-party dropshipping services, Poker Outfitter is not responsible for delays caused by carriers, weather conditions, natural disasters, or other unforeseen events beyond our control.

  • Lost or Damaged Packages: If a package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with our dropshipping partner to resolve the issue, which may include filing a claim with the carrier or arranging a replacement or refund, subject to availability.

  • Undeliverable Packages: If a package is returned to the sender due to an incorrect address provided by the customer or failure to claim the package, the customer is responsible for additional shipping costs to resend the order. Refunds may be issued, minus original shipping costs, if reshipping is not requested.

6. Address Accuracy

  • Customer Responsibility: Customers are responsible for providing accurate and complete shipping addresses at checkout. Poker Outfitter is not liable for delays, losses, or additional costs resulting from incorrect or incomplete addresses.

  • Address Changes: Requests to change a shipping address must be made before the order is processed. Contact us immediately at support@pokeroutfitter.com if you need to update your address.

7. Delivery Issues

  • Non-Delivery: If your order does not arrive within the estimated delivery timeframe, please contact us within 7 days of the expected delivery date. We will coordinate with our dropshipping partner to investigate and resolve the issue.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 7 days of receipt with photos of the issue. We will work with our dropshipping partner to arrange a replacement or refund, subject to availability.

8. Returns and Refunds Related to Shipping

  • Return Shipping: For eligible returns (as outlined in our Shop Policies), customers are responsible for return shipping costs unless the product is defective or the wrong item was shipped. Return instructions will be provided by our support team.

  • Refunds for Shipping: Shipping costs are non-refundable unless the order is canceled before processing or the issue is due to an error on our part or our dropshipping partner’s part.

9. Limitations of Liability

Poker Outfitter is not liable for delays, losses, or damages caused by third-party shipping services or factors beyond our control, such as customs delays, carrier errors, or force majeure events. We strive to ensure a smooth shipping experience and will assist in resolving issues to the best of our ability.

10. Changes to This Shipping Policy

Poker Outfitter reserves the right to update this Shipping Policy at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, or assistance with shipping-related issues, please contact us at:

Last Updated: September 10, 2025

Thank you for shopping with Poker Outfitter. We appreciate your trust in us and our third-party partners to deliver your order.

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